We strive to respond to emails and voice messages within one business day (Monday through Friday - 8am to 4pm Central).  If you contacted us by email and haven't gotten a response from us yet, and it has been more than one business day, please check your Spam folder - it is possible that our response was sent there.

Most items have tags on them that specify how they should be washed and dried. In general, items can be machine washed and hung to dry. Some fabrics are "recharged" when when they are dried in the dryer, so an occasional drying on a low setting may be just what your garmet needs. If you are looking to clean marks off of technical fabric, try Dawn dish soap and a tooth brush (remember to thoroughly rinse the fabric to remove the soap residue).

We feel our products are true to size!! Size/measurement charts can be found in the photos section of each product. We recommend taking your actual body measurements and comparing them to the size chart. The outerwear charts already take into account underlayers. If you don't have a tape measure handy, we recommend using a form of string to measure, marking the string and then measuring it out with a ruler.

To find our list of snow retailers, please visit this page https://dsgouterwear.com/snow-retail-store-locator/ Retailers are listed in alphabetical order by state, with Canadian retailers listed at the bottom. Keep in mind that these retailers generally don't carry our entire line up, so it's best to call ahead when looking for a particular product. 

Our normal business hours are Monday through Friday 8am to 5pm (Central). We're happy to answer questions or help you with exchange/returns. You can contact us through chat or at: Phone: 608-835-1122 Email: sales@dsgouterwear.com Address: 327 Market St, Oregon, WI 53575   Text: 608-469-5123  **Please note, returns/exchanges not accepted at this address. 

To find our list of hunting retailers, please visit this page https://dsgouterwear.com/hunting-retail-store-locator/ Retailers are listed in alphabetical order by state, with Canadian retailers listed at the bottom. Keep in mind that these retailers generally don't carry our entire line up, so it's best to call ahead when looking for a particular product.