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Return and Exchange PolicyReturn and Exchange Policy: 1. Any DSG product may be returned within 30 days of date of purchase for a refund if purchased directly from DSG. Purchases made during the Holiday season, November 23 - December 24, may be exchanged or returned 30 days from December 25. All returns must have original tags attached, be unworn, and in re-saleable condition. 2. A restocking fee will be charged for products returned for a refund.
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Warranty InformationAll DSG waterproof jackets, pants and bibs are covered by a two year (from date of purchase) limited warranty for manufacturing defects. Waterproof gloves and boots are covered by a one year (from date of purchase) limited warranty for manufacturing defects. For any Boa Closure system warranties please use this link https://www.theboasystem.com/support Warranties cover original manufacturing defects in material and/or workmanship. Warranties do NOT cover normal wear and tear, customer negligence, improper care, or accidents.
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How can I return something?1. Login to your account on DSGOuterwear.com and navigate to "My Account". Please see below if you didn't create an account during checkout. 2. Click "Completed" to see a list of all completed orders. 3. Find the order you wish to exchange or return, then click "Return Item(s)" next to View Order Details. 4. Fill out the proper return information on the return request form. If you are exchanging your item for a different size, please enter your new size into the comment box.
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I returned something, how long does it take to get the exchange/refund?Once your item has been delivered to our warehouse, it may take one to two business days for them to check it in and notify us. Once the warehouse notifies us that your return was received, we will either process the return and refund the purchase amount back onto your original payment method (or give you a store credit if that is what you requested), or we will notify the warehouse to ship out your exchange item(s).