Return and Exchange Policy
Return and Exchange Policy:
1. Any DSG product may be returned within 30 days of date of purchase for a refund if purchased directly from DSG. Purchases made during the Holiday season, November 23 - December 24, may be exchanged or returned 30 days from December 25. All returns must have original tags attached, be unworn, and in re-saleable condition.
2. A restocking fee will be charged for products returned for a refund. The restocking fee will equal to the lesser of the following: a) 10% of the returned product purchase price or b) $10.00.
3. Products returned for exchanges will not be charged a restocking fee. There will be no credit given for shipping and handling charges.
4. If product was purchased elsewhere, it should be returned to that retailer, unless there is a warranty or manufacturing issue. DSG outerwear will not process refunds for items purchased elsewhere.
5. We recommend sending your return via the US Postal Service Insured Priority Mail, FedEx, or UPS as DSG is NOT responsible for lost packages.
6. International Customers: Customer is responsible for all custom fees, tariffs and duties related to the return or exchange of an order. Duties are refundable through your countries customs office on returned items in most cases. This is not DSG Outerwears responsibility and the customer must request duty refund at their local Post Office when returning a package.
7. Any free promotional items received with the original order must be sent back with the returned item (ie "Free can koozie with any boot purchase.") For any promotional items which are not sent back with the return, we will credit back the amount to your card LESS the normal retail value of the free item.